Question 1

How do I order from Homie Clean Food?

Accepted Answer

Simply visit our menu page at homiecleanfood.com/menu, select your meals, add them to cart, and checkout. You can pay with credit card, PromptPay, or bank transfer. Orders placed before 5 PM are delivered the same day.

Question 2

What is the minimum order for delivery?

Accepted Answer

There is no minimum order. You can order a single meal or multiple meals. However, subscribing to a weekly meal program gives you the best value with savings up to 20%.

Question 3

Can I customize my meals?

Accepted Answer

Yes! Our custom meal programs allow you to specify exact calories, protein, carbs, and fat targets. You can also add notes about allergies, dietary restrictions, and food preferences. Contact us for fully customized nutrition plans.

Question 4

Where do you deliver in Bangkok?

Accepted Answer

We deliver throughout Bangkok including Sukhumvit, Silom, Sathorn, Thonglor, Ekkamai, Ari, Asoke, Phrom Phong, On Nut, Rama 9, and surrounding areas. Delivery times range from 30-90 minutes depending on your location.

Question 5

What are your delivery hours?

Accepted Answer

We operate daily from 8:00 AM to 5:00 PM. Orders placed before 5 PM are prepared and delivered the same day. For next-day delivery, you can order anytime.

Question 6

How much does delivery cost?

Accepted Answer

Delivery fees vary by location and are calculated at checkout. Weekly meal program subscribers enjoy reduced delivery rates. Check our shipping policy page for detailed information.

Question 7

How many calories are in each meal?

Accepted Answer

Our meals range from 300-600 calories depending on the portion type. Slim portions are calorie-controlled at 300-400 kcal. Lean portions provide 400-500 kcal with 30-50g protein. Bulk portions offer 500-600+ kcal for those with higher needs.

Question 8

Are your meals really "clean"?

Accepted Answer

Yes! All meals are freshly prepared daily using whole, minimally processed ingredients. We use no MSG, no artificial preservatives, no deep frying, and minimal added sugar. Every meal is macro-balanced with lean proteins, complex carbs, and healthy fats.

Question 9

Do you cater to dietary restrictions?

Accepted Answer

We accommodate many dietary needs including high-protein, low-carb, gluten-free, and dairy-free options. While we don't currently offer a fully vegan menu, we have vegetarian options. Please note us about severe allergies when ordering.

Question 10

What meal programs do you offer?

Accepted Answer

We offer flexible meal programs including 7-day trials, 30-day plans, and 90-day programs. Each program includes daily meals (1-3 per day) with options for Slim, Lean, or Bulk portions. Custom programs with specific macro targets are also available.

Question 11

Can I pause or cancel my meal program?

Accepted Answer

Yes, you can pause your meal program at any time through your dashboard. Cancellations can be requested by contacting our customer service. Please refer to our refund policy for details on refund eligibility.

Question 12

How do I get the best value?

Accepted Answer

Weekly and monthly meal programs offer the best per-meal pricing — up to 20% savings compared to single orders. You also earn loyalty points on every order which can be redeemed for discounts on future orders.

Question 13

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, JCB, and American Express credit/debit cards, PromptPay, and bank transfers. All payments are processed securely through Omise, Thailand's leading payment gateway.

Question 14

Is it safe to pay online?

Accepted Answer

Absolutely. We use Omise, a PCI DSS Level 1 certified payment processor. Your card details are encrypted and never stored on our servers. We also support 3D Secure for additional protection.

Frequently Asked Questions