Refund Policy

Last Updated: March 22, 2026

At Homie Clean Food, we prepare every meal fresh daily using high-quality ingredients to deliver the best healthy eating experience in Bangkok. As our products are perishable prepared foods, our policy balances customer satisfaction with minimizing waste.

1. Order Cancellations & Changes

You may cancel or modify your order (change meals, quantities, delivery date, or address) free of charge up to 12:00 PM (noon) Bangkok time the day before your scheduled delivery.

Example: Tuesday delivery → cancel/change by Monday 12:00 PM.

•Requests after the cutoff cannot be accepted, as ingredients are sourced and preparation begins.
•To cancel/modify: Message us on WhatsApp at 095 950 5111 or Line @homiecleanfood with your order number. We'll confirm promptly.

2. Refunds for Cancellations

•Full refund (100%) if cancelled before the cutoff.
•No refunds for cancellations after cutoff or "change of mind" once preparation starts.
•Refunds processed to original payment method within 5–10 business days.

3. Meal Programs / Subscriptions

•For subscription or meal plan orders: No cash refunds are available once meals are prepared and/or delivered.
•If you need to pause, skip, or cancel future deliveries: Contact us anytime — changes apply after the current cycle.
•Any unused or prepaid value will be held as store credit in your account.
•When you're ready to return, we'll apply the credit to continue your plan seamlessly — no expiration on credits (subject to fair use).
•This helps avoid waste while keeping your spot and preferences ready.

4. Issues with Delivered Orders

Quality, Wrong Items, Missing Items

Report problems immediately (within 2 hours of delivery/pickup) via WhatsApp 095 950 5111 or Line @homiecleanfood with photos.

✓ Eligible issues:

•Spoiled/damaged meal (off smell, broken packaging from delivery).
•Wrong meal or missing items.

If verified, we offer:

•Replacement meal (next delivery or credit equivalent), or
•Full/partial credit to your account (applied to future orders).

✗ No refunds or credits if:

•More than 25% of the meal consumed/removed (beyond inspection).
•Issue reported after 2 hours.
•Improper storage by customer (e.g., not refrigerated).
•Issue due to customer delay (e.g., late pickup).

5. Loyalty Points & Promotions

•Loyalty points are non-refundable, non-transferable, and non-cashable.
•Promo discounts/coupons have no cash value.

6. How to Request Support / Credit / Refund

1.Message WhatsApp 095 950 5111 or Line @homiecleanfood.
2.Include: Order number, photos (if issue), and details.
3.We reply within 24 hours (often faster).
4.Approved credits appear in your account instantly; cash refunds (when applicable) take 5–10 business days.

We value your trust and aim for hassle-free clean eating. Fresh food has deadlines — thanks for understanding!

Questions? Reach us anytime on WhatsApp 095 950 5111 or Line @homiecleanfood.